Delivery & Shipping Policy
If your retail order is placed for delivery in South Africa we will charge a standard delivery of R 125. We aim for parcels to be delivered in 2 – 5 working days via courier, provided that the item is in stock at the time of the order. All are product are handmade and may require up to 6 weeks to be made and delivered. We will notify you of all shipping delays if the item is not in stock. We do not take any responsibility for 3rd party (courier) defaults in this regard the timing of product delivery. Wholesale/Trade order shipping will be for the clients account. Shipping will be quoted on final profoma.
Please contact us at firstname.lastname@example.org for shipping costs and information before you place your order. International shipping will calculated by weight at checkout. The customer will be responsible for all customs tax and import duties that are levied by their respective country. You will be sent a tracking number where you will be able to track your shipment. We do not accept returns on international orders.
All parcels are dispatched with a tracking number. Once your parcel is dispatched a tracking number will be emailed to you.
Refund and Return Policy
The provision of goods and services is subject to availability. In cases of unavailability, we will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions. Any complaints or compliments regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to aThought at email@example.com
Non defective product may be returned within 14 days of receiving the goods. A full refund will be given (via initial payment method). You have the right to open the package and check the contents but the product must be returned unused, and all original packaging must be returned or we will be unable to issue a refund. Please keep in mind that you are responsible for the safe delivery back to aThought of all returns, we suggest courier or insured post and tracking. Defective or faulty products may be returned within 14 days and a full refund or if chosen by the customer, a swop, will be given once we have received and confirmed the fault.